Frequently Asked Questions

When is the club open? 
The club is available to members 24/7 – 365 days of the year. Casual visitors or guests can access the club during staffed hours only however are not allowed in the gym during “closed” periods.

How do I join? 
Just pop into our club anytime during staffed hours (Monday to Friday 9am – 1pm, then 4pm-7pm and Saturdays between 8am-12pm) and complete the membership paperwork.

How long do I have to sign up for? 
Our fortnightly direct debit memberships can be put on hold, or cancelled at any time*.  There are no lock in contracts and no specified membership period.
(*Unless you have signed up for a special minimum term deal – then memberships can be cancelled after this date.)

How do members pay for their membership?
Members can pay by direct debit from a bank or credit card for a fortnightly Direct Debit Membership, or choose to pay in full at sign up for a 3, 6, or 12 month membership.

When I join will I be issued with a membership card? 
You will be issued with a swipe card which allows entry to the club 365 days of the year – 24 hours a day.

I’ve lost my swipe card, what do I do? 
You must swipe your card every time you enter the gym (both during staffed and non-staffed hours).   Please advise us immediately if you have lost your swipe card so that we can ensure that no one enters the gym illegally.   Replacement swipe cards are available from reception during staffed hours for a replacement cost of $22.00.

Will I be shown how to use the gym equipment? 
A free orientation session is available to all new members and this can be booked at Reception.

Is personal training available? 
We have fabulous personal trainers available to help push and motivate you to achieve your goals.  Click here for our PT Bio’s and contact information.

Changes to your Membership 
Changes to personal/address information, or bank details can be made at the gym during staffed hours.

Billing & Processing of Fortnightly Payments 
If you are a Fortnightly Direct Debit member, you have provided us with your account details for billing which are processed through Debit Success. Payments are processed Monday-Friday by Debit Success Pty. Ltd before 1am Perth time. To avoid incurring dishonor fees from Debit Success (and/or your bank), please ensure that adequate funds are available in your account the day BEFORE your Direct Debit Day, to allow payment to be taken. If required, we can change your Direct Debit day. Please see us at reception during staffed hours to arrange this or contact Debit Success directly on 1800 148 848.

Can I put my Membership on Hold?
Fortnightly Direct Debit Memberships can be placed on hold for a minimum of 3 weeks – to a maximum of 3 months up to three times per year.  You can get a membership hold form from Reception during staffed hours, or click here to download and complete the form and scan and email it back to us at info@247powerfitnessmaddington.com.au.  To avoid mistakes being made, we are unable to take hold details over the telephone.

How do I cancel my membership?
Fortnightly Direct Debit memberships can be cancelled at any time. All cancellations must be done by completing a “Member Cancellation Form” which is available from reception during staffed hours.   If you are unable to come in, please click here to download and complete our Cancellation Form. Scan and email it back to us at info@247powerfitnessmaddington.com.au.  If you have not received our confirmation email within two business days, please contact us urgently to follow up.  Please note, that we do not charge a cancellation fee, however memberships must be up to date, and arrears paid for, before they can be cancelled.